About Best Buy Fulfillment

• Can I pick up in store?

  To take advantage of Eco Financing and rebates offered by your utility, all purchases must happen online through the fulfillment partner's delivery service. In-store pickup is not supported at this time.

• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)

  Please contact Enervee Customer Support via  tva@care.enervee.com or +1 (888) 902-4168 Monday - Friday 10am - 6pm MST and we will try our best to accommodate your request.

• Do you offer free shipping?

  We do not offer free shipping unless noted on the product.

• How does Best Buy fulfillment work?

  Please see Best Buy's page on Appliance delivery & installation services: https://www.bestbuy.com/site/services/appliance-services/pcmcat255100050002.c?id=pcmcat255100050002

• How do I process my return or exchange?

  For Appliance Returns: To initiate a return or an, please contact Enervee Customer Support  via tva@care.enervee.com or +1 (888) 902-4168 Monday - Friday 10am - 6pm MST.  You will have 15 days from the day you receive your appliance to initiate a return. For Thermostat Returns: Returns related...

• How do I schedule my delivery?

  Delivery can be scheduled online during the order process. Deliveries can be scheduled within the product availability window of 14 days.

• How long will it take for my order to ship?

  In-stock items ship between 7-10 business days.

• What are my options for receiving my order?

  Currently, we only offer one method to receive your order and that’s via delivery that can be scheduled during order placement. Please Note: that your order can only be delivered to your service address.

• What happens to my loan if I return the product or cancel my order?

  Once we receive confirmation that the product has been received and accepted by Best Buy, we will then process a return with the creditor and pay off the loan. Also, any incomplete loan applications are canceled after 21 days.

• What if I received a defective product or if there is a problem with my delivery?

  If you received a product that is either damaged, defective, or incorrect,  please email tva@care.enervee.com.

• What kind of safety precautions will the installers be using?

  Read Best Buy's safety precautions for in-home services here: https://www.bestbuy.com/site/shop-confidently/in-home-service-safety-precautions/pcmcat1586796321510.c?id=pcmcat1586796321510