The Basics
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To request an order cancellation, please email tva@care.enervee.com. We encourage order cancellation requests to be sent in within 30 minutes of placing your order so we can successfully cancel your order prior to it being picked and shipped. ***Please note:* If items have shipped you can no lon...
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How do I contact Customer Support?
Need assistance with an existing order or placing a new order? EnergyRight Marketplace Support is available Monday - Friday 10am - 6pm MST. Phone Support: 888-902-4168 Email Support: tva@care.enervee.com -
How do I login into my EnergyRight Marketplace account?
First, go to the EnergyRight Marketplace website and in the top right corner click the “Sign In” button. Here you can either sign-in or register with your email address. -
How do I view my orders and status?
An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: The contents of the confirmation email Clicking the “View Your Order” link within the email, which allows you to view your full order In the Settings page, which you can view af... -
What if the system can’t validate my details?
Please contact Enervee Customer Support via tva@care.enervee.com or +1 (888) 902-4168 Monday - Friday 10am - 6pm MST.. -
The Enervee® Score. Actionable energy efficiency. The Enervee Score helps you to find the most energy efficient brands by translating product performance and energy use into a universal 0 to 100 score. The Enervee Score is dynamic, meaning that it is updated daily for all brands based on the ran...
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What order status emails should you receive?
You can expect to receive multiple order related emails throughout the order and loan process. Please double check your spam folder for emails from tva@care.enervee.com, mail@onefinance.com and Best Buy.com -
What payment methods can I use?
You may securely checkout using all major credit cards and debit cards, including Visa, MasterCard, Discover, and American Express. -
Will TVA benefit from my purchase?
TVA will not receive any financial benefits or profits from your purchase. This program is exclusively provided to TVA customers to save on purchasing energy-efficient appliances, energy consumption and energy costs.