Welcome to Our Help Site

• Can I pick up in store?
• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)
• Do you offer free shipping?
• How does Best Buy fulfillment work?
• How do I process my return or exchange?
• How do I schedule my delivery?
• How long will it take for my order to ship?

See all articles in About Best Buy Fulfillment →

• Can I stop getting emails, guides and alerts from EnergyRight Marketplace?
• How do I reset my password?
• If I see a product I like, can I save it to keep track of it?
• What is the Enervee® Score?
• What sort of emails or alerts will I receive if I register with EnergyRight Marketplace?

• How do I cancel my order?
• How do I contact Customer Support?
• How do I login into my EnergyRight Marketplace account?
• How do I view my orders and status? 
• What if the system can’t validate my details?
• What is the Enervee Score?
• What order status emails should you receive?

See all articles in The Basics →